Terms & Conditions


         TERMS AND CONDITIONS 

     GENERAL TERMS    

1. www.mladenceramics.com is an online store where you are offered the opportunity to purchase a

selection of products of Mladen trademark, specially made in ceramic studio Mladen

Ceramics, whose author is Mladen Badelski. This webpage is property of the company ODORA

EOOD, established in Bulgaria (referred to in these terms and conditions as “we” or “Odora

EOOD”. Odora EOOD is also the owner of Mladen trademark.

2. We are a sole owner limited liability company, registered in the Commercial Registry of the

Republic of Bulgaria with UIC 201794423, VAT identification code: BG201794423, with registered

seat and address at: 93, Osvobozhdenie Blvd., entrance B, store No. 9, Trakia Residential Area,

Plovdiv 4023, which is also the address of the place of our business. You may contact us by e-

mail at: sales@mladenceramics.com or at our customer service telephone: +359882414712.

3. These general terms together with the terms for making orders and payments, the terms for

withdrawals and warranty claims and the personal data protection policy and “cookies” terms of

use (collectively referred to as “the T&C”) govern the terms for purchases through the online

store www.mladenceramics.com. By visiting www.mladenceramics.com, registering a user

account and/or placing an order, you accept to be bound by these T&C and agree to comply with

them. We reserve our right to amend these T&C at any time without giving you a notice, whereas

the latest version of the T&C will always be available at www.mladenceramics.com. The version

of the T&C applicable to your order will be the one available on www.mladenceramics.com at the

moment when you give your confirmation that you accept the T&C by placing the order.

4. The content of this website is subject to copyrights, which are property of Odora EOOD. Any use,

copying or distributing of the content of this website in whole or in part without the permission of

Odora EOOD other than for your personal, non-commercial use, is prohibited.

5. By accepting these T&C you undertake not to take any actions or use any device or software,

which may restrict, impair or otherwise interfere any other user from using

www.mladenceramics.com or impairs the security of www.mladenceramics.com.

6. We reserve our right to close the account of any user. The termination of a user account does

not affect the rights and obligations of the parties in relation to orders placed by the user before

such termination.

7. We reserve our right to change the range of the products, which are offered on

www.mladenceramics.com at any time as well as to bar or limit the access to this website of any

or all users. We do not undertake or warrant to keep in stock a particular range of products or

colours.

8. You can place orders to purchase items offered on this website only if you are an individual of

legal capacity who is at least 16 years old or a legal entity.

9. The parties explicitly agree that the electronic messages exchanged between them will have the

same legal effect as a document, signed by holograph signature.

10. You can make purchases through this online store as a registered user after you create a

personal account or as a guest.

11. By creating a personal account, you get the opportunity to participate in our loyalty programs as

well as to be timely updated about new products and promotions.

12. To create a personal account at www.mladenceramics.com you need to fill in your name,

address for correspondence, telephone number, email address, as well as to create a unique

password. By registering an account at www.mladenceramics.com you confirm that the

information provided by you is correct and up to date. You may update any part of the

information provided by you for the purposes of the registration by fill in the respective form in

your personal account. You can make changes to your personal account or close your personal

account at any time.

13. By registering a personal account at www.mladenceramics.com you are automatically registered

to receive our bulletin and give your consent to be informed about products, promotions and

events organised by us, unless you explicitly decline to receive such information. The registration

is free of charge.

14. All personal data provided by you will be collected, stored and processed in accordance with our

Personal Data Protection Policy and “Cookies” Terms of Use.

15. Each customer is required to keep confidential its password for access to its personal account

and to inform us immediately in case of suspected unauthorised access by a third party to it

personal account. We will not be liable for unauthorized access to your account, unless we are

duly informed for any loss/problems with your password. You agree to assist us in any action we

need to take in case of unauthorized access to your profile by a third party.

16. You are fully liable for any damages we incur as a result of an unauthorized access to

www.mladenceramics.com through your profile.

17. These T&C and all contracts for purchase of goods through www.mladenceramics.com are

governed by Bulgarian law.

18. Any disputes, arising out of or in connection with these T&C or any contract for purchase of

goods through www.mladenceramics.com are subject to the jurisdiction of the competent

Bulgarian court.

19. If you think that any of your rights under a contract for purchase of goods you entered into

through www.mladenceramics.com or under these T&C have been violated you may address

your complaints to us through the contact form, accessible through www.mladenceramics.com or

to the following e-mail address: sales@mladenceramics.com, while we will endeavour to find a

mutually acceptable resolution of the dispute.

20. If you entered into the contract for purchase of goods through www.mladenceramics.com as a

consumer and you reside in EU member state, Norway, Iceland or Lichtenstein and a dispute

arises out of or in connection with these T&C and the contract for purchase of goods you entered

through www.mladenceramics.com, you may use the online platform of the EU for online dispute

resolution which may be accessed at https://ec.europa.eu/consumers/odr .

It is a single access platform which helps customers and traders in the EU to resolve

disputes arising from cross-border and national online purchases by using out-of- court

conciliation procedures. You may also submit a request for an out-of- court conciliation to the

General conciliation committee with the Consumer Protection Commission of the Republic of

Bulgaria through its online platform at: https://kzp.bg/ Both you as customer and us as traders

would be free to choose whether to participate in the out-of- court

conciliation procedures or not.

II. ORDERS AND PAYMENTS

1. You may place an order to www.mladenceramics.com through your personal account or as a

guest, by choosing the desired items and specifying the address for delivery, the method of

payment and invoice details in case you would wish to receive an invoice. By placing an order to

www.mladenceramics.com you accept the application of these T&C.

2. Before you are offered to confirm your order, you will be allowed to review it for mistakes. Once

you have placed the order by pressing the “Confirm Order” button, you will be automatically

directed to the webpage for processing of payment operated by external providers of payment

services www.mladenceramics.com cooperates with. The order will only be completed after the

payment is confirmed by the payment services provider. After the order is confirmed it cannot be

cancelled by you, except in the cases provided in section III (Terms for Withdrawals and Warranty

Claims).

3. In case there is no confirmation of the payment at the time you place the order for whatever

reason, including where the payment is not authorized by the bank which is the issuer of the

credit/debit card by which the payment is made, the order will be cancelled and neither of the

parties will have any obligation to complete it. This latter would not apply if you chose to make the

payment through a bank transfer or upon delivery on the territory of Bulgaria

4. The placement of an order to www.mladenceramics.com still does not mean that you have

already entered into a contract for the purchase of the ordered items with Odora EOOD. A

contract is concluded only after you receive a confirmation from us that your order has been

accepted and that we have received the payment you made (unless you chose to make the

payment upon delivery on the territory of Bulgaria). The confirmation that your order has been

accepted will be sent to your e-mail address you provided. The confirmation will contain a

reference number of the order and details about the items you ordered.

5. In case your order has not been accepted but your bank account has been credited, the payment

you made will promptly be refunded to you in full.

6. We do not keep any of the products we offer on www.mladenceramics.com in stock. The

products you ordered will be specially made for you after you place the order which process will

take 5 business days. The time we need to produce the products you ordered is in addition to the

time necessary for the shipment of these products, which is determined by the external courier

company and which might be subject to change at any time without our consent.

7. All prices quoted on www.mladenceramics.com are final and include VAT (where applicable), as

well as any taxes and charges levied under the applicable law. The prices of products and the

shipping costs are quoted separately.

8. www.mladenceramics.com accepts payments through PayPal or through bank transfer. If your

order is placed for delivery to an address on the territory of Bulgaria, the payment could be made

upon receipt of the products. www.mladenceramics.com reserves its right to add or change from

time to time the payment services providers as well as the accepted methods of payment.

9. The bank account of Odora EOOD for the purposes of payments made through bank transfer is

the following:

Holder of the account: Odora EOOD;

Bank: UniCredit Bulbank

BIC: UNCRBGSF
IBAN: BG74UNCR70001522739367 

Please make sure to specify the order number in the grounds for payment when you make the

payment.

10. The products you ordered will be delivered to you to the address you provided. You bear the

costs for the shipment. The shipment will be performed by external providers (courier

companies), which we have contracted. The term for delivery and the shipping costs will be

determined by these external providers and might be subject to change at any time without our

consent. The changes to the term for delivery and the shipping costs will not affect orders which

have already been placed. You will be informed about the term for delivery and the shipping costs

when you place the order and specify the address for delivery.

11. In case your order is placed for delivery to an address on the territory of Bulgaria you may opt to

receive the products you ordered from any of the offices of the currier company, which performs

the delivery, upon your choice. You may choose this option when you place the order through

www.mladenceramics.com.

12. The shipping costs are not included in the price of the products quoted on

www.mladenceramics.com and should be paid separately.

13. We will not assume any liability for delayed or failed delivery for reasons which are beyond our

control.

14. A refund of shipment costs and/or of price of products would only be possible in case the

customer exercises its right to withdraw from the contract in accordance with section III (Terms

for withdrawal and warranty claims) or in case we failed to deliver the products you ordered.

III. RIGHT TO WITHDRAWAL AND WARRANTY CLAIMS.

1. If you enter into the contract for purchase through www.mladenceramics.com as a consumer and

you reside in EU member state, Norway, Iceland or Lichtenstein, you may cancel your order or to

withdraw from the purchase during the period starting from the date when you placed the order

until the expiration of 14 calendar days following the receipt of the goods you ordered.

2. If you have already paid for the goods you wish to return, the price for the goods you already paid

as well as the shipping costs you paid for the initial delivery will be refunded to you in full within

14 calendar days from the date the goods are returned to us. The shipping costs for the initial

delivery will not be refunded to you only in case you chose to return only part of the goods

delivered to you in a single delivery.

3. If the right to withdraw from the purchase has been validly exercised, we will refund the price of

the goods and the shipping costs (where applicable) to you by wire transfer to a bank account

you communicated to us.

4. Provided you have still not received the goods you ordered, you may cancel the order by

submitting the withdrawal form, accessible through www.mladenceramics.com by entering the

order number or by sending an e-mail message to us to this effect to the following e-mail address:

sales@mladenceramics.com, where you specify 1. the reference number of the order, 2. the

serial number of the item, which you wish to decline, 3. the number of items which you wish to

decline, and 4. In case you have already paid for the goods – the bank account, to which we

should refund the amount you have paid.

5. If you have already received the goods, you may withdraw from the purchase for which purpose

you need to do the following:

(I) To fill in the withdrawal form, accessible at www.mladenceramics.com by entering the order

number, or to fill in the withdrawal form which you will find in the parcel containing the goods

delivered to you or to a make statement for withdrawal from the purchase in another written form

you choose, whereas in all cases you need to specify: 1. the reference number of the order, 2.

the serial number of the item, which you wish to decline, 3. the number of items which you wish to

decline, and 4. In case you have already paid for the goods – the bank account, to which we

should refund the amount you have paid,

(II) To submit the withdrawal form accessible through www.mladenceramics.com by clicking on the

“Confirm withdrawal” button, or respectively send the filled-in withdrawal form or the withdrawal

statement to the following e-mail address: sales@mladenceramics within 14 calendar days from

the date when you received the goods;

(III) To pack the goods, you wish to return in the same way they were packaged in the parcel you

received by using the same packaging.

(IV) To return the packaged goods to us, together with all documents accompanying the goods upon

their delivery (the delivery receipt and/or the invoice) to the following address:

93, Osvobozhdenie Blvd., entrance B, store No. 9, Trakia Residential Area,

Plovdiv 4023

calendar days as of the date when you informed us that you withdraw from the purchase, by

using the same courier company which made the initial shipment of the goods to you and to cover

the shipping costs for the return of the goods for you account.

6. When we receive your withdrawal we will send you a confirmation for cancelation of the purchase

by e-mail, which will also contain information about the amount of the sipping costs which you will

be required to pay to the courier company for the return of the goods.

7. You can validly withdraw from the purchase only if the goods you ordered are returned to us in

the same condition they were when you received them. This means that the goods have not been

damaged in any way, there are no signs that they were used, and the original label placed on the

goods has not been removed. In case of a withdrawal from a purchase you take full responsibility

that the goods are returned to us in the same condition they were when you received them.

8. If the goods delivered to you have a defect or have been damaged during the shipment or do not

comply or correspond to what you ordered, or you have any other complaints concerning the

quality of the goods, you may file a warranty claim by the end of the business day when the

goods were delivered to you at the latest.

9. You may file you warranty claims through the form for contact and warranty claims accessible

through www.mladenceramics.com or to the following e-mail address: sales@mladenceramics,

for which purpose you need to specify the order reference number, the serial number and the

number of items, which are subject to your warranty claim. In case we honour your warranty

claim we will replace the goods with new ones, which comply with your order, within one month

as of the date your warranty claim was filed, whereas we will bear all costs incurred for the

replacement of the goods. In case we honour your warranty claim you may also opt to withdraw

from the purchase by following the steps described in item III.5.

IV. PERSONAL DATA PROTECTION AND USE OF “COOKIES”.

1. This policy for personal data protection is only applicable to our customers and users of the online

services provided through www.mladenceramics.com.

2. The personal data, provided by you are collected, stored and processed by Odora EOOD in

accordance with the applicable Bulgarian regulations and the Policy of the company for personal

data protection. Odora EOOD is registered as personal data controller with the Commission for

Personal Data Protection of the Republic of Bulgaria.

3. The personal data we collect which concerns you is the data you provide to us when you register

a personal account, when you place an order for delivery of goods through

www.mladenceramics.com or when you contact us through the contact form, accessible at

www.mladenceramics.com or by e-mail or telephone. These data may include for example

contact information, date of birth or payment information.

4. We collect, store and process personal data concerning you solely for the purposes of making

purchases of goods from Odora EOOD, the processing of orders, deliveries, returns and

payments and marketing related to such purchases, as well as to prevent any malicious abuse of

www.mladenceramics.com or unauthorised access to your personal profile.

5. Access to personal data concerning you may be provided to third parties only for the purposes of

processing of the order you placed, for example to the courier company for the purposes of the

shipment of the goods and the payment services provider for the purposes of processing the

payment for these goods. We undertake and warrant that we will not provide any personal data to

third parties for marketing purposes. Access to your personal data may be provided also to third

parties who are duly authorized to receive them by law, including to competent state authorities.

6. Odora EOOD has no access to your bank card details and to your authentication data for

processing of payments through an account at PayPal and does not in any way collect, store or

process such data.

7. You are entitled to have access to your personal data we store as well as to make corrections in

such data at all times. By registering a personal profile at www.mladenceramics.com as well as

by placing an order through www.mladenceramics.com you give your consent that we collect,

store and process the personal data concerning you in accordance with the rules provide in the

T&C. You may withdraw your consent at any time. You may further request at any time that your

personal data are deleted from our registries. In case you request that your personal data are

deleted, or in case you close your personal profile or following the completion of an order placed

by you as a guest we may continue to store and process personal data concerning you only to

the extent needed to comply with a legal requirement, such as for book-keeping rues or in case

there are other legitimate grounds to store and process the data such as outstanding debt.

8. We take appropriate measures, to the extent it is within our control, to protect your personal data

and the details of your order, but case there is no fault on our side, we will not be liable for any

loss that you may suffer if a third party provides unauthorized access to any part of your personal

data, while you order through or visit www.mladenceramics.com.

9. If you think that any of your rights related to collection, storage and processing of your personal

data have been violated you may file a complaint before the Commission for Personal Data

Protection of the Republic of Bulgaria through its online platform, which could be accessed at the

following address: www.cpdp.bg

10. www.mladenceramics.com uses “cookies”. A “cookie” is a small text file, which is saved on your

device and is retrieved from it in subsequent visits. www.mladenceramics.com uses “cookies” to

enhance and simplify your visit on the website www.mladenceramics.com. We do not use

“cookies” to store personal information, or to disclose information to third parties. By visiting the

website www.mladenceramics.com you agree that we can use and store “cookies” on your device

in accordance with these T&C.

11. There are two types of “cookies”: permanent and temporary (session) “cookies”. Permanent

“cookies” are stored as a file on your device for no longer than 12 months. Session “cookies” are

stored temporarily and disappear when you close your browser session.

www.mladenceramics.com uses permanent “cookies” to store your choice of start page, choice of

the language, currency and products in your shopping bag. www.mladenceramics.com uses

session “cookies” to store your actions and choices for example when you use a product filter

function or other display settings, to check whether you are logged in your personal account.

12. You can erase “cookies” from your device using your browser settings. If you choose to disable

“cookies” in your browser settings, you might not be able to use theTerms & Conditions